Explore NZ Terms and Conditions

 

INDIVIDUAL BOOKINGS

Booking may be cancelled without penalty up to 24 hours before departure of the trip.

 

Cancellations within 24 hours and No Show are subject to100% cancellation charge. We recommend our guests should hold a comprehensive travel insurance policy in case of any unexpected changes in their travel plans that may incur a cancellation fee.

 

CANCELLATION

We require seven days notice for charters and 24 hours notice for individuals if the booking is to be cancelled. If an alternative date is not arranged full price will be charged. if a charter booking is cancelled within seven days of the sailing only the deposit will be charged.

 

REFUNDS

In the unlikely event we cancel the trip due to extreme weather or other circumstances beyond our control a full refund will be given if an alternative date cannot be arranged.

 

Partial refund will be given due to unsuitable weather conditions such as too much or too little wind. Customer has the option to choose between 50% refund or a non transferable complimentary voucher.

 

CHARTER PAYMENT

A 20% non-refundable deposit is required to secure the charter.

 

Full payment is due at least 7 days prior to departure.

 

DISCLAIMER

Please Note: Some trips are adventure activities and are not recommended for pregnant women and people with medical conditions, please consult skipper prior to departure.

 

To the extent permitted by law, all our liability for your property or disruption to travel plans is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.

 

All departures are subject to demand, wind and weather conditions.

 

Explore NZ (2004) Ltd and associated companies reserve the right to alter proposed routes or cancel any departure in the interest of passenger safety or comfort.

 

Prices are subject to change without notice.

 

Please note if you do not show for your booking a full charge will apply.